Files and pages
Overview
Files holds what your provider has released to you — and what you contributed yourself. The storage is organised by area; which areas you see follows from your projects and cases.
If Pages is enabled as well, you find editorial content from your provider there — for example guides or overviews that are not a file.
Core tasks
Download a file. A click on the row downloads it. Access is bound to your login; a forwarded link does not work for other people.
Upload a file. Uploading is possible where a target is provided for it — as a rule a project. If no target is offered, uploading is not intended for your areas. Your provider learns of every upload: for a project the project lead, for a ticket the people handling it — there is no need to tell them separately.
Deliver requested files. If your provider needs files from you, you receive a notification, and the project shows under Requested files what is needed — with a deadline and one slot per file ("Logo as SVG"). Upload file at the slot uploads the file into the project and assigns it. Once every slot is filled, the request is Submitted. You also see the item under Your feedback is needed. If your provider asks for feedback on a draft, a feedback round appears with the acceptances: Approve releases it, Request changes sends your remarks back.
Find something again. Filter by area; the list shows name, size and date.
Fields in detail
This page has no input mask unless the provider has enabled uploading.
| Element | From | What it means |
|---|---|---|
| Folders and files | stores released by the provider | You see only what has been explicitly released to you — not the provider's store with a filter over it. |
| Size and date | file | When last changed and how large. |
| Download | file | Fetches the file. Every retrieval is logged; that is intended and serves both sides as evidence. |
| Upload | only where enabled | Places a file in the released folder. If the button is absent, the provider has not provided for uploads. |
| Pages | content published by the provider | Texts and guides made available to you. |
Settings & permissions
You may download what has been released to you. Uploading is limited to project targets — by design: a file without a reference would be hard for both sides to find again.
FAQ & troubleshooting
The upload is rejected. Check the chosen target: without a project reference the system does not accept the file.
A file is missing. Either the release was withdrawn, or it belongs to a case you cannot see. Your account manager can clarify.