Files and pages
Overview
Files holds what your provider has released to you — and what you contributed yourself. The storage is organised by area; which areas you see follows from your projects and cases.
If Pages is enabled as well, you find editorial content from your provider there — for example guides or overviews that are not a file.
Core tasks
Download a file. A click on the row downloads it. Access is bound to your login; a forwarded link does not work for other people.
Upload a file. Uploading is possible where a target is provided for it — as a rule a project. If no target is offered, uploading is not intended for your areas.
Find something again. Filter by area; the list shows name, size and date.
Fields in detail
This page has no input mask unless the provider has enabled uploading.
| Element | From | What it means |
|---|---|---|
| Folders and files | stores released by the provider | You see only what has been explicitly released to you — not the provider's store with a filter over it. |
| Size and date | file | When last changed and how large. |
| Download | file | Fetches the file. Every retrieval is logged; that is intended and serves both sides as evidence. |
| Upload | only where enabled | Places a file in the released folder. If the button is absent, the provider has not provided for uploads. |
| Pages | content published by the provider | Texts and guides made available to you. |
Settings & permissions
You may download what has been released to you. Uploading is limited to project targets — by design: a file without a reference would be hard for both sides to find again.
FAQ & troubleshooting
The upload is rejected. Check the chosen target: without a project reference the system does not accept the file.
A file is missing. Either the release was withdrawn, or it belongs to a case you cannot see. Your account manager can clarify.