Notifications
Overview
This page decides, per event, which channels you are informed through. The setting is personal — it applies to your account, not to everyone.
The channels are In-app, Email and Slack; installed modules contribute more — the "SMS & WhatsApp" module adds SMS and WhatsApp. Both are deliberately opt-in (an SMS costs money and interrupts) and go to the mobile number on the employee record; without one, the channel simply stays silent for that account.
In-app cannot be switched off. That is deliberate: there is always one place a notification arrives, even with email and Slack turned off. Otherwise you could make yourself unreachable without even noticing.
Security notices always arrive by email. Some occasions are mandatory — for example the notice that your Teams or Slack account was connected to your login. The email switch is locked on there and the digest cannot be chosen for that occasion: whoever wants a foreign mapping to go unnoticed must not be able to switch the notice off beforehand.
Core tasks
The bell at the top right. It collects all in-app notifications: unread ones are at the top and carry a dot, the number on the bell counts them. Clicking a notification opens its target and marks it as read; "Mark as read" does so without leaving the page, "Mark all as read" does it for all at once. The All | Unread switch filters the list — under Unread a notification disappears as soon as it has been read.
New notifications appear by themselves. If the operator has set up a live service (Mercure hub), a new notification arrives immediately — without reloading, and reading on another device or in a second tab updates the bell right away too. Without that service the application checks every minute; if the live connection drops, the same check takes over until the connection is back. Only the signal "there is something new" travels over the live connection — the application then fetches the content with your sign-in, so nobody else can read along.
Choose channels per event. The events come from the system: besides the general ones (assignment, comment, mention …) you see those of the enabled modules — such as New lead from sales, Missing times from time tracking, New absence request from HR or the project warnings. If a module is off, its events disappear. The table lists the events down the left and the channels across the columns. Tick where you want to be reached.
Push to the phone. The staff app registers its device itself on sign-in; from then on the Push channel is available and reaches exactly the devices you are signed in on. The device list shows only your own devices and never the token — it answers "which devices do I have", not "how do you reach them". Signing out removes the device again. As long as the operator has set up no push access, the channel stays silent; devices still collect, so that nobody has to sign in again on the day it is switched on.
Turn on the digest. Instead of delivering immediately, the digest bundles events and sends them once a day by email. That is the lever against the flood: what you want to know but not right now belongs in the digest rather than switched off.
Fields in detail
This page decides what you are notified about and how — not whether something happens.
| Field | Required | Values / format | What it does |
|---|---|---|---|
Event type | yes | an occasion from the catalogue, max. 100 characters | What triggers a notification — task assigned, ticket replied to, deadline missed, approval pending. |
Channel channel | yes | in-system, email, push | Where the message arrives. One setting per occasion and channel; several channels at once are allowed. |
On / off enabled | no | yes/no | Whether this occasion notifies on this channel. |
Digest digest | no | yes/no | Set to yes the messages for this occasion arrive bundled instead of one by one. The difference between one mail a day and forty — and the reason someone switches notifications off entirely when it does not exist. |
The setting is yours, not the house's: everyone decides for themselves what reaches them.
Two things cannot be switched off, and that is deliberate: security-relevant notices (a new sign-in, a changed password) and deadlines you are answerable for. Everything else you may mute — with the consequence that you then see it only in My work.
Settings & permissions
- Permission
platform.notification.view. Without it the page is unreachable. - The setting is personal and applies across all your devices.
- Additional channels come from modules. Slack, for example, appears only if the corresponding
module is active and configured.
- Your permissions bound the events. You are only notified about things you are allowed to see.
FAQ & troubleshooting
I get no emails although the box is ticked. Check the spam folder first, then whether the digest is on — in which case the message comes bundled rather than immediately. If it persists, the system's mail dispatch is the cause, see System mail accounts.
I cannot switch off in-app. Correct, that is intended.
The email about an account mapping cannot be switched off. Correct: it is a security notice and therefore mandatory, not even as a digest.
Slack does not appear as a column. Then the module is not active or not configured.
A new notification only shows up after a while. Then there is no live service: the application checks every minute, and immediately when you return to a background tab. Clicking the bell reloads as well. For immediate display the operator sets up the live service.
A colleague gets notifications I do not. The setting is personal — and permissions additionally bound what can be notified about at all.