My work
Overview
My work is your personal work queue. The page shows only what is assigned to you, sorted by urgency — overdue items sit at the top.
The difference from the task list is the vantage point: Tasks shows every work item and lets you filter it; My work answers the narrower question "what do I need to touch today?" and makes the selection for you.
Core tasks
Judge where you stand. Four figures sit above the list:
| Figure | What it counts |
|---|---|
| Overdue | items whose due date has passed |
| Due this week | items falling due over the next few days |
| No date | assigned items with no due date at all |
| Open in total | every open item you are responsible for |
"No date" is the most interesting of the four: items without a date appear in no calendar view and are therefore the easiest to lose sight of.
Open an item. Clicking a row takes you straight into the work item. Each row shows title, status, priority and due date.
Change things in the row. The task row is the same one as in the task list and in the work item: done circle, priority, assignees, start and due date can be set right here. A task completed here stays visible until you leave the page, so a wrong click can be taken back. The Show completed switch keeps finished work in view permanently.
Switch to the full list. Show all moves you to the task list, where you can filter, group and also see items assigned to others.
Reload. The Refresh button in the header fetches the current state without leaving the page.
Fields in detail
My work is a queue, not a form: nothing is created here. What you can change in the row is deliberately the short list of the entries that move day to day — everything else lives in the work item itself.
The What it does column answers what changes in the system; the grey name behind it is the API field, under which the same thing runs through automation and AI tools.
What you change in the row
| Field | Required | Values / format | What it does |
|---|---|---|---|
Done circle statusId | no | key from the status catalogue, max. 50 characters | Sets the task to done or back to open. A task completed here stays visible for this session — otherwise a wrong click could not be taken back from here. Which statuses count as completion is settled by the catalogue, not by this page. |
Priority priorityId | no | key from the priority catalogue, max. 50 characters | How urgent the task is. With the same due date it decides the order in the list. |
Assignees assigneeIds | no | list of employees | Who does the task. Take yourself out and the row disappears — the list shows your assignments only. |
Start startAt | no | point in time, not after the due date | When work begins. |
Due dueDate | no | point in time, not before the start | When it has to be finished. It drives Overdue, Due this week and the sorting. Without a date a task cannot be overdue — it sits under No date. |
Everything else in the work item
The task knows more than this page shows. Title title and description description, the kind kind, watchers watcherIds, the assignment to brand brandId, customer customerId, document (linkType with linkId, the follow-up on an order, invoice or quote), project projectId and task list listId, the position within it position, the parent task parentUlid, tags tags, the estimate estimateMinutes (in minutes, not hours), the activity activityId, the recurrence recurrenceRule, the completion criteria definitionOfDone and the visibility visibility are maintained in the work item itself — as are the dependencies on other items (targetUlid, relation kind type, offset lagDays in days) and the comment (commentBody with attachments commentAttachmentIds). What each one does is described under Tasks.
What else this page shows
| Element | From | What it means |
|---|---|---|
| Figures | the four cards above the list | Overdue, Due this week, No date, Open in total — only open tasks you are responsible for are counted. |
| Show completed | switch above the list | Whether finished tasks come along. Off is the normal case: the view is a queue, not an archive. |
| My tickets | tickets with you as owner | Your open support queue. Read-only; changes happen in the ticket. |
| My follow-ups | activities with you as owner | Open CRM follow-ups. Subject and due date can be changed in the row, one click marks them done. |
| Booked today | time recording for the day | What you have recorded today, against the target from staff planning. Without the HR module the ring shows the recorded hours only. Calendar suggestions can be turned into a time entry. |
All additional sections come from their modules: if a module is switched off or you lack the permission for it, the section does not appear at all — there is no empty shell.
Interface and automation only
No mask carries these fields; they can be set through the interface, an import or an automation.
| Field | Values / format | What it does |
|---|---|---|
expectedText | text | Race protection when converting an entry of the definition of done into a subtask — described under Tasks. This page has no input for it. |
Settings & permissions
- Permission
workitem.read. Without it the page is unreachable; a deep link redirects back to
the dashboard.
- Almost nothing to configure. Apart from the Show completed switch the page deliberately has
no filters and no settings — it is a fixed view. Filtering belongs in the task list.
- Changing a row requires
workitem.update. Without it the list stays readable and the fields in
the row are not operable.
- Private work items are marked with a crossed-out eye.
FAQ & troubleshooting
The list is empty although I do have work. Only open items assigned to you are shown. Items where you merely follow along, and completed items, do not appear here.
An overdue item is missing from the figure. Counting is based on the due date. An item without a date cannot be overdue — it sits under "No date".
The work queue could not be loaded. An error message with a retry option replaces the list. If it persists, the cause is usually not this page; check whether other lists load.